Inmagic Maintenance Program
Inmagic offers a
maintenance program in order to provide customers
with any new releases or service packs plus technical support.
The products on the maintenance program include:
- DB/Text® & CS TextWorks
- DB/Text® and CS WebPublisher PRO
- Inmagic® Genie
- Inmagic® Gatherer Plus
Notifications of the availability of new maintenance releases are
emailed to clients, with a link to the download site and a password
specific to the software serial number. Email Andornot or
advantage@inmagic.com if your
contact email address changes, or if maintenance notification emails are
not being received.
Maintenance is required for the initial purchase of new products. In
subsequent years a client may choose to exclude a product from maintenance
if there are no interdependencies, however it is recommended that all
products be maintained at the same version. Please
contact us to obtain a quote for
renewing your maintenance agreement.
Maintenance contracts include a set number of Inmagic Product Support
incidents, ie.
DB/TextWorks - single user license = 2 incidents
DB/Text or CS TextWorks - multi user license = 6 incidents
DB/Text or CS WebPublisher PRO = 9 incidents
Inmagic Genie = unlimited
Inmagic is developing a customer extranet
(available at
http://www.inmagic.com/support/extranet-intro.html).
Access to this extranet will shortly be restricted to only clients with a
current maintenance subscription.
If you have a
support question you may contact either Inmagic or Andornot. If you
contact Inmagic, please copy us on any emails so that we are aware of
any issues and can assist if required. If you contact Andornot and do
not have a separate support contract with us, we will assess the
question to establish whether we can give a quick answer, or will
refer you to Inmagic Product Support for assistance.
With all requests
for support please include the software product, version number, your
operating system and any other details such as the text of any error
messages or the steps taken that caused a problem.
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