Denise Bonin leaves Andornot after 17 years

by Administrator Friday, November 30, 2012 5:07 PM

 

Today is my last day at Andornot after 17 years. It has been a wonderful journey working with so many great clients. I've met a lot of you over the years at conferences, training sessions, and in-office visits. I have connected with many of you over the phone and/or web-meetings. My clients have always been an inspiration to me. You've pushed me, and indeed Andornot, to seek and develop some wonderful solutions that have made you look good in your organization and that is what counts!

I will miss the day-to-day challenges of being put on the spot by an urgent phone call with some crisis to solve, to the emails that require a detailed response once I’ve deciphered the issue. Then there are the web-meetings. I loved these the most. Watching and guiding users through using the software, teaching you new tricks and solving problems together. And laughing and having fun: that is so important.

I also owe a note of gratitude to other vendors that I have met and communicated with over the years. We have grown and learned together. And oh my, some of the conferences have been an experience! To the students that I’ve taught, I have learned so much from you. In fact, I’ve learned to love teaching… something, I did not know I wanted to do way back in '85 when I graduated from SLAIS or before that when I was a budding marine biologist. And lastly to my Andornot colleagues, it has been great working with you and I wish you a bright future.

It has been a good time! If anyone feels compelled to reach me, you can do so via my personal email, Facebook or LinkedIn.

Denise

 

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Capital Health in Halifax updates look and adds features

by Denise Bonin Friday, November 30, 2012 10:18 AM

It started with a simple request… “Could you help us add permalinks to our web Catalogue textbase records?”, but it ended with 3 new textbase interfaces, an ordering cart, a mobile interface, the ability to add records to RefWorks and, of course, permalinks.

At the beginning of this project with the Capital Health Library, it was quickly determined that, given the age of the current web-interface, adding permalinks to the records could only be accomplished using canned searches with rather long URLs.  That was rejected and a discussion ensued that resulted in the addition of many new features to the site.

Out with the old and in with the new. We started with the backend by revising the textbase data structures and ditching a bunch of unused fields and forms for the Catalogue and Pamphlets textbases.  The Catalogue had a separate interface for journal check-in and item ordering, which was also revamped.  Using the Andornot Starter Kit for Inmagic’s DB/TextWorks, we were able to provide nice clean desktop screens with a minimal number of forms, including a couple of links to saved sets from the menu screen, e.g. new catalogue items added in the past 30 days.  Given that the Capital Health library staff were already familiar with the Inmagic DB/TextWorks program, it was not a big jump to start using these new desktop interfaces and they adapted quite quickly. 

Screen shot of Pamphlets textbase search resultsMore clean up and integration. The web-interface overhaul followed using the Andornot Starter Kit for Inmagic’s WebPublisher PRO.  This included new search screens, brief report forms, and full display forms with “see also” links and Permalinks for the Catalogue, Journals and Pamphlets interfaces.  All of which was nicely integrated into the Capital Health Library website template.  Google book covers and links to Google Books were made available on both report and full display forms in the Catalogue.  Users of both the Catalogue and the Pamphlet textbases now have the ability to add items to a cart, for ordering, and/or Email, Save and Print.  In addition, within the interfaces, users can also link to selected websites, e-books, e-journals or to in-house PDF files.  Quick links to the other textbases and back to the Library website are readily available on every page.

Go-small-and-go-home. Why not let the users have access to the systems wherever they are located, even if it is on the bus, in the hospital, or at home?  Using the mobile version of the Andornot Starter Kit, we added a couple of mobile interfaces.  These included the Catalogue textbase as a whole, with all its links to e-books, e-journals, Google Books, websites, etc. as well as a separate journal subset.

Screen Shot of Catalogue textbase of RefWorks LinkResearch counts. A slight delay in the launch occurred when it was discovered that RefWorks was a big part of the Capital Health library world, but that it took about 10 steps to implement this in order to get catalogue records into RefWorks.  Some coding later and we were able to add the RefWorks feature to the Email, Save and Print portion of the cart allowing a much smoother path from catalogue to bibliography.

“We got much more than we expected when we asked about Permalinks! We now have an ordering system for our patient pamphlets, a direct-to-RefWorks button and mobile-ready search pages for our catalogue and our journals. All of this is based on the Inmagic software that our staff know so well. Andornot worked with our Information Technology department to get us to a new level of service. The look and feel is close to what our users know, so there is limited change for them, but behind the scenes, we now have more searchable fields, simpler systems, and, of course those Permalinks! All in all, an excellent experience!”
Penny Logan, Capital Health Manager Library Services

Future ready. With all these new features now in place the library is well positioned to move into the future, providing the Capital Health staff with an abundance of new information access options. 

Designing the Fraser Health Patient Education Resources system

by Kathy Bryce Wednesday, November 28, 2012 3:36 PM

In 2010 Andornot was approached to develop a system to manage the patient education materials produced and recommended by Fraser Health Authority (FHA) staff. FHA serves over 1.6 million people and employs 26,000 staff spread out over 12 acute care hospitals and numerous other facilities.

The challenge was to identify and review all existing patient education resources both in hard copy and electronic formats. Types of material included general informational pamphlets or posters on topics such as smoking cessation or breastfeeding, plus procedure-based factsheets and discharge instructions. Add in to the mix the multiple language versions created to cater to the large Asian, Indo-Canadian, Korean, and Filipino populations, and the fact that there were multiple similar pamphlets on popular topics, as many hospitals had developed these on their own.

Andornot provides similar patient education resources systems to Vancouver Coastal Health and McGill University Health Centre and so had considerable experience in the workflow associated with managing these types of publication.

FH Patient Education search results

We chose to emulate various well-respected websites for patient health information and index every item by multiple categories, including Disorders & Conditions, Body Location and Demographic, as well as an uncontrolled Keywords field and MESH headings. In addition, fields were added for FHA Program information and site locations. Considerable planning went into the choice and values for each category in order to create facets to allow users to easily limit or expand their searches.

We prototyped the catalog aspect of the system using Inmagic DB/TextWorks, and a library technician with a medical transcriptionist background was hired to do the first pass of data entry. DB/TextWorks is a great tool for this, as inevitably the scope changed during the project as different types of resources were uncovered, and integration with the FHA Print Shop was added to facilitate the ordering of multiple copies. 

Once a thousand or so items had been catalogued and the system parameters finalized, we transitioned to a SQL Server database with a Solr based front end search using our Andornot Discovery Interface (AnDI). This allows us to better specify relationships between documents, i.e. for multiple language versions, plus it supports versioning.    Searching for medical terms can be challenging with acronyms and abbreviations, as as well as problems with correct spelling.

Apart from the refine by facets capability, the new system features automatic truncation and a Did You Mean capability, so for example if a user types “anasthesia” they will be directed to the correct spelling. Did You Mean example

The collection includes full-text documents created by healthcare professionals in FHA, plus links to the URLS’s of full-text documents created by other reliable organizations. FHA professionals are reviewing each publication for appropriate content in compliance with plain language and formatting standards.

An authentication system is in place to limit who can see what, and from where, depending on the Status field of each item.  Many of the resources are best viewed with a health care professional, so access to these will be limited to PC’s within the IP ranges of the FHA facilities. The aim is that in 2013, the catalogue will also be made available to the public through a link from the FHA website. In the meantime this direct link shows just a small subset of materials already approved for the public at large. The default AnDI search results are displayed by relevance but we were able to boost certain parameters to display the active and English language items first.FH Admin

FHA staff are able to submit new patient education resources for evaluation using the resource submission function. These show up immediately with an In Process status so that other FHA staff can see whether a similar publication already exists or is under development.

Behind the scenes is an extensive administrative interface to allow FHA authorized staff to edit records, make batch changes to lookup fields and export reports of downloads for statistical analysis. The system has only been launched officially to the ER departments but it already provides a fascinating snapshot of the most in demand resources, thus helping guide ongoing review and translation priorities.

“Emergency departments in FH are now able to access the patient education catalogue to download patient discharge instructions as they send patients home. Plus they are able to capture reports showing how regularly each specific item is utilized. FH physicians, staff and volunteers are looking forward to accessing and sharing their patient education materials from across the health authority, to enhance the experience of patients, clients, residents and the public served by FH.  [Kathy Scarborough, MSN, RN, Clinical Practice Consultant, Professional Practice and Integration, Fraser Health.]

This new system showcases Andornot’s expertise in both designing and implementing a custom, complex web application over a multi year period.

Please contact us to discuss how we can help you develop a similar patient education system or for any other projects.

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