Get Help From Andornot

Andornot supports you in your day to day use of all kinds of software and information management solutions. We are experts in Inmagic DB/TextWorks, WebPublisher PRO, Genie and other software from Inmagic, but can help you with almost anything.

Support may include bug fixes, training, questions on the use of the software, preparing documentation, changes to existing features, requests for new features, and assistance with the server or application hosting environment.

We work with you by telephone, email, on-site, and interactive web-conferencing sessions. Many clients with minimal IT support give us remote access to their servers, or we set them up with a hosted solution. Our office hours are 9am to 5pm PT, but we can often reply or intervene after hours in emergency situations.

Many of our clients purchase one or two pre-paid Andornot Client Cards per year. Each card provides fours hours of our time and is valid for up to one year. Having pre-paid support ensures we can help you the moment you need it, without having to obtain approvals or purchase orders.

Self-Serve Options

We document the answers to many support questions in our blog (a categorized archive is available).

The Inmagic Knowledgebase, Product Documentation and User Forums are also great resources.

You'll solve problems faster when you contact Andornot for help.